Natural variations in glaze color and slight variations of form are what will make your piece(s) unique, and are not considered defects.
Exchanges: Customer is responsible for return shipping cost unless item is defective in some way. Please retain original wrapping to return ship. A 25% restocking fee or actual shipping for a replacement item may also be charged. In the event that the item is defective, contact me for to arrange a replacement.
Damage/Loss: If you receive a shipment that is damaged, please retain the entire package and all contents. Email me a picture of the damaged item(s) and another of the entire shipment and packaging. Contact me to procure a replacement item. For lost packages, contact me for tracking information.
Refunds: Refunds for items that are as described can be given for the product price only. Shipping is not returned. Please return the item in the original packing. Refund will be issued upon receipt of undamaged returned goods. Refunds for items grossly misrepresented in a listing will be issued upon receipt of undamaged returned goods. Please contact me for a return shipping label.